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Strategy. Market. Export

Are You Export Ready ?

July 19th, 2010 by ClientLinkReply to this article

export arrowIf you’re wondering where to begin when it comes to assessing if you’re export ready, then take a look at the list of questions compiled below. They will help you develop insights on where to start.

Some businesses jump directly into implementation when it comes to export and by-pass the whole notion of a bit of navel-gazing to set the scene and establish a supportive environment around exporting. Those who start by contemplating some basic questions as outlined below will fare better for tackling the hurdles that will arise along the export journey.

Spending a little time to assess your readiness is important because it will help you decide if you are capable of servicing an international marketplace or whether you should devote more time on the home turf before challenging your business to export. Consider these questions:

• Are the directors supportive and think of export as integral to the future of the business?
• Has someone in the business got the time to deal with customers overseas?
• Is venturing into exporting part of the overall business strategy?
• Does your offering have a uniqueness that is potentially attractive to an overseas market?
• Which place is the offering a good fit for?
• Are you prepared to adapt or modify the offering if required to meet foreign cultural preferences or legislative requirements?
• Does your offering have a competitive advantage?
• Can you demonstrate a good track record in your local market?
• Do you have an organised and defined approach locally?
• Where will you receive advice on how to develop a focus for export?
• Will you need to have support service in the target marketplace?
• Will production capacity cope with supply to additional markets?
• Do/can you meet the necessary export/import regulations, food safety standards?
• Do you know how to pinpoint the best market?
• Can you strictly adhere to promises of deadlines and delivery?
• How will you manage communication, and will you need an interpreter?
• What financial support may be required?
• Do you have appropriate insurance coverage?
• Do you have a contact with expertise and access to logistics support?
• Do you have adequate knowledge of payment mechanisms and negotiating deals?

Investing in answering these questions before taking the plunge into foreign territory will maximise your opportunity and enable you to focus on what you want to achieve. That way, you’ll have a clear vision to plan for and work towards. You will feel more confident and sure about your goals. Preparedness will set you apart from your competition, which may well be contending for the same opportunity.

Check out this previous blog posting for details on what detective work you may need to do in order to decide on which market to tackle, how to approach planning, and actually setting out to achieve your export goal.

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State & Federal Government Export Support throughout Australia

June 6th, 2010 by ClientLinkReply to this article

export support and assistance State governments offer a range of services and advice for new and existing businesses interested in exporting.

These services range from providing grants and funding, conducting missions and organising trade shows to running seminars and workshops about specific aspects of export.

DFAT and Austrade provide information relevant to Australian trade policy and international market news. Along with the EMDG scheme, each state or territory offers unique assistance programs.

The various points of enquiry include:

ACT: Visit Doing Business in Canberra – Export Assistance or call 1800 244 650.
NSW: Visit NSW Industry and Investment – Exporting, or call (02) 9338 6600.
NT: Visit Trade and Support scheme, or call (08) 8946 9550.
QLD: Visit Trade Queensland, or call 1300 363 711.
SA: Visit Exporting from SA, or call (08) 8303 2400.
TAS: Visit Department of Economic Development, or call 1800 440 026.
VIC: Visit Export Victoria, or call 13 22 15.
WA: Visit WA Trade and Export, or call (08) 9222 0555.

If you can add to this, please do so.

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Japanese Food Industry Perspectives/Insights

April 18th, 2010 by ClientLinkReply to this article

focusfoodsafetyAt a recent seminar I listened as Japan’s largest supermarket and Japan’s largest food service provider individually spoke about their thoughts of what prospective Australian suppliers need to think about if they are serious about approaching the Japanese market.

Reliability, satisfaction, and increased value for the consumer rank as the highest values upon which channel partners will evaluate overseas suppliers. Excellent communication, openness, traceability, and willingness to provide full disclosure are essential. Absence of these core values means long terms relationships will not come to fruition. When the Japanese buyer speaks of safety they are referring to reassurance on not only quality control but more importantly consistency.

Japanese buyers have an enormous need for detail because they are accountable within the market. They take on the responsibility on behalf of the consumer and supplier. The ability for an Australian supplier to consistently meet the necessary standards and high quality provides the emotional reassurance to ensure a lasting and beneficial trading relationship. Beyond taste, buyers are now seeking environmentally sensitive and conscious suppliers. For instance, product processes resulting in a lower carbon footprint will be highly attractive, as aspects related to lower CO2 emissions, reduced wastage during production and use, along with increased recycling really hit home with the Japanese consumers. From a consumer’s perspective, safety, and value for money, and country of origin rank extremely high on the prerequisites for acceptance and reassurance.

QR (Quick Response) codes are becoming more widely used on Japanese grocery items. These allow consumers to scan and receive information on the origins of a product via their mobile phone at point of sale. This is increasingly important for building credibility and transparency with Japanese consumers. For more information on QR codes visit this video and view video episode # 9 (just scroll down a little).

In 2008, a general survey of the Japanese populace found that food safety ranks 4th overall in relation to current concerns in life, after the environment, disaster and infection. In relation to food itself, safety also ranked 4th overall after attributes of fresh, price, and country of origin. In general, more and more consumers are demanding a reduction in pesticides and increase in safety. From the channel partner perspective the ranking of what’s important is safety, quality, and then price.

Understanding what motivates a potential channel to market partner in the Japanese market is a fundamental requisite for long term success in this most challenging market.

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Showcasing Australian Organic’s to the Japanese marketplace

April 11th, 2010 by ClientLinkReply to this article

Aust pavilion design #2Australia Pavilion BioFach Japan 2010

Each September, Japan’s largest Organic Expo – BioFach Japan is held in Tokyo, Japan. This year, ClientLink, in conjunction with its’ campaign partners is proud to facilitate the Australia Pavilion at BioFach Japan 2010 between 21 ~ 23 September.

Regardless of whether your business has never exported before, or is already exporting, BioFach is an excellent opportunity to present to the Japanese marketplace. It is also a launch pad into the entire Asia Pacific region. Click here to learn more…

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Doubts about China …

February 6th, 2010 by ClientLinkReply to this article

chinese coinsI visited several places throughout southern China on and off over a 5 year period at the beginning of the new millennium while working as an export manager for a manufacturing company. We were engaged in manufacturing gas appliances and I was responsible for their $20 million European sales and marketing division. What James McGregor touches upon in this short, informative piece brought back faded memories of what it was really like to deal and work within mainland China. For anyone who is keen to understand more about the often unseen truth of doing business in China, it is a highly insightful read. Read the full article now …

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Government grants assist in invigorating export sales

January 11th, 2010 by ClientLinkReply to this article

world-in-handsEligible Victorian based companies are utilising Small Business Victoria grant funding to catapult their export drive. It is a program that can be beneficial to businesses that are either new or experienced exporters. In fact, a broad range of SMEs from many different sectors are in a position to take advantage of this great opportunity to help consolidate their goals and objectives for achieving export oriented sales.

ClientLink Management Consulting is assisting Victorian based businesses that wish to expand into overseas markets. “If the business that is interested in overseas markets meets the eligibility criteria then it may be ideally suited for the Victoria government subsidised export planning and development scheme known as Grow Your Business”, Mr. Steve Dowling said. “The State is willing to financially support businesses interested in export and ClientLink is ready to facilitate a beneficial outcome.”

3 steps to profitable exporting

The program consists of 3 distinct steps of 1) Review, 2) Plan and 3) Implement. During the review relevant information is gathered on the business and potential overseas markets to assist in the exploration towards choosing export market destination options, and underpinning certain decision making. Next, a tailored plan is developed to outline market entry strategy and selling tactics in the chosen overseas markets. Finally, during the implementation phase, the agreed plan is actioned by the business. Coaching support is delivered to provide leadership and overall implementation success. “There are many companies with an interest in overseas markets, but quite a few of these do not have a good understanding of how to go about it. Through this program we are able to provide direct support and mentoring which is in the best interests of the business”, Steve said. “It ends up a win-win for all involved, and so long as the business is eligible and has an appetite for export, they are poised to succeed in overseas markets”.

“We’ve seen how inexperienced exporters unwittingly spend money and invest resources without having researched and clarified their goals, and end up with little return or without the desired outcome. Beyond regular business fundamentals there are always additional aspects such as logistics, which market to approach and pricing for instance, which require careful consideration and planning to avert unexpected costs or reduced profitability for the business. The Grow Your Business grant program is a terrific means for a business to approach achieving their export goals in the appropriate manner to avoid any surprises.”, says Steve.

What businesses are eligible?

Like all grant programs, there are certain eligibility criteria that the business must meet in order to be able to apply. In this case they are that the business has been trading for around 2 years, can demonstrate it has been able to return a profit, has a turnover of at least $ 1 million, and is a Victorian based operation with the specific intention to increase sales in overseas markets.

The program is particularly suited to businesses with a view to begin their exporting footprint. The Grow Your Business grant program assures the businesses successful first steps into overseas markets. It is an initiative that has been operating for more than 20 years and has been extremely successful in providing financial assistance to many businesses that have an aspiration to sell in overseas markets.

Once approved to receive funding support from small business Victoria, the foundations are laid for a brighter future, and the pathway forward is as straightforward as REVIEW – PLAN – IMPLEMENT. Businesses can expect to receive more than 50% subsidy from the Victorian State Government to pay for a professional export aware adviser if they are approved to receive a Grow Your Business grant.

Achieving success

It is important for businesses to realise they will need to make a dedicated commitment by way of providing human resources over time, allocate management time to make decisions and work through scenarios and allow access to confidential company information. The final decisions ultimately reside with the business and the final success will be determined by the company’s dedication to engaging in the decision making during the review and planning phases as much as following through with the agreed action plan that will be a major outcome of the program.

“We have not only the expertise in international marketing and well established connections in related support areas and overseas markets, but we have invested time and resources to deliver outcomes to business through this program. We are offering eligible businesses an introduction, support and guidance on a no win, no fee basis to determine if they are eligible, and secure the funding to help finance their expansion into new markets” says Steve.

While opportunities to access grants are appealing, there is sometimes the obstacle of how to go about it, and in particular navigating the government system to assure success. A good export adviser with solid understanding of how to deal with Small Business Victoria and overseas markets along with relevant expertise in marketing, innovation and international business will increase chances of success.

Growing export markets

Beyond the initial review and planning activities there is the potential to receive ongoing support funding to subsidise monthly mentoring and to make that all important first step of visiting the market determined to be the best potential, for either in-market research or exhibiting purposes. Ongoing investment in export related activities may be eligible for 50% reimbursement via the Federal Government’s EMDG (Export Market Development) scheme and the final balance is usually tax deductable.

Successful export marketing initiatives are the result of a carefully thought out approach with well managed communication and relationship building rather than being a response to a sudden interest from a foreign country or the outcome of exhibiting at a trade fare without any planning beforehand. Sometimes referred to as accidental exporting, it often ends up a failure.

While trading overseas is an excellent opportunity for some businesses, at the same time it is laden with many challenges and risks to overcome. ClientLink Management Consulting is able to steer businesses on a pathway of success. Beginning with introduction and meeting with a Small Business Victoria case manager who will assess and support submission for grant approval, through to providing a full business development roadmap to the business.

“For businesses serious about export, the Grow Your Business program is an excellent pathway to achieving and growing profitable sales overseas”, says Steve. So, if you think you are a business that meets the eligibility criteria and you have the essential desire to conquer new markets then perhaps spend a few minutes at www.clientlink.com.au for more facts.

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Reach Your Export Goals Sooner …

December 18th, 2009 by ClientLinkReply to this article

reach-export-goals-sooner

If your business has an appetite for export, no matter whether new or existing, then you may be eligible to receive a Victorian state government grant subsidy to undertake a strategic review and develop an export marketing plan.

For further details, read more …

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Brand Channel on Japanese brand culture and diversity

November 25th, 2009 by ClientLinkReply to this article

MIJ

Made in Japan, The Culture Behind the Brand written by Chauncey Zalkin is a fascinating insight into how everyday societal values are enormously influential in brand development and perception. A thought provoking article, relevant not only to branding, but also deeply portraying the connection between the Japanese Culture and Brand existence within it.

From Toyota to Sony and Muji to Uniqlo, Japanese brands enjoy global respect for their high quality, attention to detail, technological edge and commitment to the environment.

Read more …

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The burgeoning Japanese market for organic product

August 24th, 2009 by ClientLinkReply to this article

kaminarimonChina might have surpassed Japan as Australia’s number one trading partner, but the land of the rising sun continues to represent a huge market opportunity for Australian producers of products in demand such as those with organic origins. Learn more about the recent boom in organic food in Japan….

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Australian Exporters Optimistic

July 27th, 2009 by ClientLinkReply to this article

export optimismIf the latest survey by DHL and Austrade is any indication then new Australian exporters have a lot to look forward to in the near future and capitalise on gaining increased overseas sales during the lead in to recovery out of the downturn in international trade.

While traditional foreign markets such as USA, Japan and Europe are now less inclined to support Australian exporters, this slack is about to be picked up by continuing interested from regions such as the Middle East, Latin America and China.

The manufacturing sector rates highly optimistic along with the services sector, both forecasting significant rises in export order potential. Despite this optimism in potential orders though, there is a negative impact on profitability predicted. A sure sign that the international business landscape is increasingly competitive when it comes to negotiating price and that there is continuing reduced demand. As always the mining sector continues to prop up Australia’s export barometer and Tourism has experienced the worst effect of revenue of all in this current distressed market climate. Get the full 2009 barometer now ..

Past barometers:

DHL Export Barometer June 2009
DHL Export Barometer June 2008
DHL Export Barometer May 2007
DHL Export Barometer May 2006
DHL Export Barometer Nov 2005
DHL Export Barometer May 2005
DHL Export Barometer Nov 2004
DHL Export Barometer May 2004
DHL Export Barometer Nov 2003

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